Damaged & Faulty Items

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us here.

Please include as many details as possible including your order number.

If your claim is valid, we will of course cover your shipping expenses for returning the item to us. Please provide us with documentation for your expenses.

The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as a proof of sending the items back.

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