This online shop is at your service in Europe and Switzerland!

Payment and Shipping


We offer payment via PayPal / PayPal Express - here you can pay with your PayPal credit, a payment by direct debit from the specified account or with your deposited credit card, depending on the setting and deposit.


Credit Card by mollie                                                                                   

You can pay with Mastercard, VISA and American Express.


Purchase by Invoice

Prepayment via bank transfer (the order will only be shipped after the money has been credited to our account)
When purchasing by invoice, the amount is to be transferred to the specified bank coordinates. They are noted on the invoice  you will receive by e-mail when you complete your order. The order will only be dispatched after the money has been credited to our account. When purchasing products with longer delivery times, we will inform you about the delivery status and send you the invoice with the request for bank transfer as soon as the goods have arrived at our warehouse and can be dispatched or are ready to be sent directly from the supplier to you.

Our bank details for SEPA transfers:

Payee: Carl Henkel GmbH
IBAN:CH52 0077 8184 8989 6200 2
Reference: Your order number


Shipping, taxes and fees

We ship worldwide from our warehouse in Germany and have a small local warehouse in Lucerne for duty-free shipping within Switzerland. The shipping costs depend on your delivery country and your purchase amount and are displayed at the checkout. Shipping is free for orders over € 49,-. For smaller orders we charge €5.95 within Germany and €10 in Switzerland.

If your items are in stock, your order will normally be dispatched from one of the warehouses within 4-5 working days of receipt of your order. If it is an on-demand production, it will usually be delivered within 4-6 weeks.

 PLEASE NOTE THAT LOCAL CUSTOMS DUTIES AND VAT MAY APPLY WHEN SHIPPING OUTSIDE THE EU. In Switzerland we deliver duty paid. Some delivery countries charge customs or import duties as soon as the package reaches the destination country. You will have to pay these fees additionally. This also applies to the purchase of gifts or other purchases made on behalf of another recipient. Unfortunately, we have no control over customs and import duties and we cannot tell you how much these charges will be before you place your order. Customs policies vary greatly from country to country. Please contact your local customs office for further information.


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